Because gripes spring from disappointment, expectations matter.
Travellers in the rougher parts of the world applaud wildly when a plane lands without crashing; more pampered types are enraged if the Wi-Fi is slow.
Contracts & social media
Tyler Cowen thinks notes that “due to social media it will be increasingly difficult to write and enforce retail contracts with legal meanings very different from their ‘common sense’ meanings.”
Airline Shares and Whistleblowers, April 13, 2017 at 11:24AM